Frequently Asked Questions
Welcome to the The Unique Presents FAQ Page
We're here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to reach out.
Question #1: How long will it take to receive my order?
Answer: Below are our estimated delivery times for all orders:
- Handling time: 1-2 business days (Monday-Saturday)
- Transit time: 5-7 business days (Monday-Saturday)
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Estimated delivery time: 6-9 business days (Monday-Saturday)
For more details, please refer to our Shipping Policy
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within the United Kingdom on all orders. For more details, please check our Shipping Policy
Question #3: Where is Unique Presents located?
Answer: The Unique Presents is a clothing brand based in the United Kingdom. We proudly offer a wide selection of high-quality apparel and accessories and ship exclusively within the U.K.
Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:
- Mastercard
- Visa
- American Express
- Apple Pay
- Diners Club
- Discover
Question #5: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. See our Refund Policy for more details.
Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact us.
Question #7: What is your return policy?
Answer: We offer a straightforward return process. Please visit our Refund Policy page for complete details.
Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more details, see our Refund Policy.
Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. Visit our Refund Policy page for more information.
Question #10: How can I contact customer support?
Answer: You can reach our support team by visiting the Contact page or emailing us directly at info@theuniquepresents.com
Question #11: Do you ship internationally?
Answer: No, we currently ship only within the United Kingdom.
Question #12: Do you have a physical store location I can visit?
Answer: We are an online-only store, which helps us offer the best prices and widest selection.
Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support for details.
Question #14: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, please refer to our Refund Policy
Question #15: How can I track my order?
Answer: You can track your order through the Order Tracking Page on our website.
CONTACT
The Unique Presents
https://www.theuniquepresents.com
United Kingdom
Business Email: info@theuniquepresents.com
Business Address: 6 Townshend Rd, Richmond TW9 1XH, United Kingdom
📱 - +447418375470
📋 - Contact Form
Customer Support:
Monday - Friday: 9:00 am - 5:00 pm (GMT)
Saturday - Sunday: 9:00 am - 2:00 pm (GMT)
Response Time: Our customer service team typically responds within 24 to 48 hours